Information We Collect
We collect information you give us directly, such as your name, email address, phone number, delivery and billing address when you create an account, place an order, contact us or subscribe to our newsletter.
We also collect limited technical information automatically, such as your IP address, browser type, device and pages visited, to keep the website working and to understand how it is used.
How We Use Your Information
We use your information to process and deliver orders, provide customer support, manage your account, send order updates, and improve our products and website.
With your consent, we may also send you newsletters and promotional offers. You can unsubscribe at any time using the link in our emails.
Sharing Your Information
JelitaSara does not sell your personal information. We share it only with trusted service providers who help us run the business — such as payment gateways, couriers and email or analytics services — and only as needed to provide their service.
We may also disclose information where required by law or to protect our rights.
Cookies
We use cookies and similar technologies to remember your cart, keep you signed in and measure site performance. You can control cookies through your browser settings, although some features may not work without them.
Data Security
We take reasonable steps to protect your information from loss, misuse and unauthorised access. Payments are handled by secure third-party gateways. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Data Retention
We keep your information only as long as needed for the purposes described here, or as required by law (for example, for accounting and tax records).
Your Rights
You may request access to, correction of, or deletion of the personal information we hold about you, and withdraw your consent to marketing at any time. To make a request, please contact us using the details below.
Children's Privacy
Our website is not intended for children under 13, and we do not knowingly collect their personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page, with the "last updated" date shown at the top.